Montblanc Reviews

If you are in Australia and you purchase from your website even though the amount is in AUD you still get hit by foreign exchange fees. Just dodgy business practice in my opinion.
Why should we buy from Mont Blanc if we always have to pay more than the official prices? Just dodgy practice.

I was looking for a new fragrance and I saw montblanc explorer on Debenhams site .it was described as an award winning eau de parfam , I would not usually buy before testing but thought I take a chance on this due to awards given,goodness only knows who have given these awards . I truly think they had a really bad dose of something that affected their sensory facilities . It lasts about half an hour after applying absolutely no longevity and this is supposed to be eau de parfam , my wife actually asked me if I had any on !!.please don't believe the hype ,I would like to say this stuff STINKS but that would be a lie because that would mean it smelt of something.

Purchased online, still waiting over 2 weeks later. Customer service say it’s not their problem it’s their couriers fault. Shocking and pathetic service. Take some good advice and don’t purchase from them, you’ll be left frustrated and angry at their pure neglect to their customers.

I've purchased from Montblanc for many years on the high street. Ordered a valentines day gift, due to be delivered by UPS but showed as delivered before the actual date so looks like it went missing at the border check. (UPS confirmed parcel missing and updated tracking to lost) Contacted Montblanc, the service is just awful becomes my issue even though no delivery attempt was made. Their staff don't read or deal with the query raised, generic responses. When explaining to the colleague a week to investigate doesn't solve my issue just no real life thought into the situation and resolution. I'll think twice before purchasing from them again. Terrible service.
Now a lost sale as a competitor has resolved my issue for me while I await a refund from Montblanc.

Ordered a pen on the 23rd Jan with a stated 3-6 day delivery. Still waiting for it. Twice UPS have said it will be coming I wait in just for it to change to another day at 2300hrs. I have contacted Mont Blanc who simply say it is the couriers fault and they cannot help me. Terrible service wouldn’t purchase again.

I m very disappointed about the quality and the durance of Mont Blanc ball pen and rolle ball refills..These products last at least the half time than the refills years ago ..Their durance is lees than all the other companies (in the past it was the best,now it’s the worst).Shame of this big company ..I am a big consumer of Greece of Mont Blanc pens and I am very disappointed to see a big company descending quality ..Papadopoulos Antonios Greece

On 12 December 2020, I ordered a Christmas present. This was for a person very close to me. At the time, Montblanc website stated that orders placed by 14 December 2020 were GUARANTEED to be delivered before Christmas (even with standard UPS shipping). Because of this silly GUARANTEE, I was convinced that I did not need express delivery. On 21 December 2020 I received the shipping confirmation from Montblanc. On 23 December I was informed by UPS that the gift would be delivered on 28th December (not as GUARANTEED by Montblanc). We immediately reported this in an email to Montblanc. Montblanc said that UPS should be contacted for deliveries and that Montblanc cannot influence this. This is surprising, as Montblanc has GUARANTEED the delivery date! On 28th December I received another email from UPS with the new delivery date of saying it would be the 29th. Today, 29th December 2020, the parcel has still not been delivered. Today I decided to call UPS. It turned out that this was also an empty promise and that the package will arrive possibly on 30th December 2020 or so.... Or maybe 2021?? Who knows...
Shocking GUARANTEE and service by Montblanc. Also poor service from UPS - do not buy online better go to the Montblanc Boutique if you need their products.

The online customer experience is very poor, some lowlights :(
1. Click and collect at store doesn't work (system error)
2. Takes days for Montblanc to dispatch
3. Dispatched from a different country, further delay
4. With standard UPS but high value, any missed delivery gets stuck, saying collect at UPS point (which you can't)
5. With UPS you can easily get stuck in a doom loop, never to receive your item.
6. The Montblanc Customer Service don't or can't help.

I bought a meiserstuck wallet from montblanc, very good qaulity, if you are willing to spend alot on a wallet, Go for montblanc!!

I have purchased a few items in Dubai Mall last week from Montblanc. A watch, and I got gifted a wallet, a pen, and a bracelet by the shop.
The watch and the wallet are just fine, however the pen and the bracelet are just awful.
The pen feels like I have bought it from the Chinese market, and it is very light, I am very worried about that it is going to break any time.
The bracelet had gold plating which was discolored after 2 days of wearing and now it looks like copper / bronze. The 'leather' bracelet also releases color to my skin and it is awful to wear.
I had high expectations of this brand, however they failed to meet their standards. Awful experience so far.
The customer service took my details, I hope they will fix my issues...

HORRIBLE customer service. I have never written a review for more than a decade and I strongly felt I should write one for this. I bought the new headphones MB01 and I wanted to return the product. I typed order number to complete their "return form" as instructed on their website. It came out with an error message so I called the customer service call number. That CS person said he just "unlocked" the ability to write the "return form." How ridiculous is it? It's 2020 and you have to call them to unlock the return form? This company has to learn. But then nothing happened. The return form is still locked and I am unable to return the product. Really bad customer service and nothing worked correctly online. DON'T buy online if you want to buy Montblanc.

I have been using Montblanc pens since 2007. The pens I purchased in earlier years (which include a range of Writer’s limited edition fountain pens as well as some 146 and 149 pens in various nib sizes) are all of high build quality and I still use some of them to this day with no major issues.
However Montblanc’s more recent pens (I would say since 2014/2015) are poorly made and crack/break very easily with normal use. This has happened to my JFK pen, UNICEF 146 pen and another mainstream black resin 146 pen twice.
The worst thing is that Montblanc refuses to accept liability even when the issue is clearly of a manufacturing nature.
I thought maybe the resin they use is of poor quality, so after not buying any pens from them for a few years, I purchased a Gold Lead Calligraphy pen in April, as it is mostly made of brass. After a few months of very light use the resin screw part inside the cap came off, making the pen totally unusable.
I took the pen to Montblanc King Street branch in Sydney yesterday and they confirmed that the issue is covered by the warranty. However I received a massage today asking me to pay more than $250 if I want the pen repaired.
I am very disappointed with Montblanc’s recent products and particularly their customer service, especially the King Street branch in Sydney.
My humble advice to whoever reading this is:
- If you like pens, DO NOT buy Montblanc pens. They are no longer of good quality. Get something else, such as Namki, Montegrappa or high-end Pilot or Sailor pens. They are much nicer quality. They do not break left and right like Montblanc does, and they do have much much nicer nibs (particularly Pilot/Namiki pens).
- If you like watches, why wasting your money on a Montblanc watch?! Montblanc are NOT watchmakers!! Buy from a proper watchmaker like Omega, Breitling or Rolex.